FlightGuard48

FlightGuard48, a Flight Disruption Guarantee*

*Terms & Conditions

1.
FlightGuard48, a Flight Disruption Guarantee is a paid Additional Service offered to provide customers with extra protection in case of the flight cancellation or significant flight delay by the air Carrier occurring within 48 hours before scheduled flight departure permitted on a one-time occurrence per flight in the Booking basis.
2.
You may purchase FlightGuard48 prior to the completion of your Booking for a fee that shall be displayed or otherwise communicated to you within the offer. You may purchase multiple FlightGuard48 Services for each flight in your Booking. If the offer to purchase FlightGuard48 displayed to you after the completion of your Booking, unless explicitly stated otherwise within the offer, the following shall apply:
2.1.
if there is any indication about the expiration of the offer, it shall remain valid for a specific period as indicated in the offer, otherwise, it shall be considered as a one-time offer only and shall expire if you don't react to it or otherwise dismiss it,
2.2.
the offer shall be invalidated in case a Cancellation or a significant flight delay of more than 3 hours occurs on one or more of the flights in your Booking prior to your acceptance of the offer.
3.
Upon purchase of the FlightGuard48, in case of any Cancellation or a significant flight delay of more than 3 hours, communicated to us 48 hours or less before the departure of the flight in your Booking for which you have purchased FlightGuard48, according to further conditions set out within these Terms & Conditions, you will have the rights as follows:
3.1.1.
Arrangement of Alternative Flight. As soon as we learn about the Cancellation or a significant flight delay of more than 3 hours, we will notify you and will try to search for an alternative flight or a combination of flights that would allow you to successfully reach your destination according to the specification of your Booking (“Alternative Flight”). We will present these Alternative Flight options to you and upon your confirmation of your choice of the Alternative Flight option we shall proceed to book you on that Alternative Flight. If the Alternative Flight presented by us and selected by you departs from a different location, we will make arrangements for your transfer to that location. If the Alternative Flight presented by us and selected by you departs the next day, we will make arrangements for your overnight hotel stay. And, if required, we will pay up to $1,000 so that we can complete that Alternative Flight booking. We may ask you for additional charges should the air Carrier Reservation Price of the Alternative Flight, inclusive of taxes, ticket related charges and up to $50 for originating ticketing agency fee, but excluding any purchased ancillary products such as seat selection, seat upgrade, luggage fees or travel insurance premium etc. exceeds the $1,000, in which case we will offer you to add such an Alternative Flight to your Booking for the additional fee equal to the difference between the two prices. We may ask you for additional charges should the necessary transfer to the location, and/or overnight hotel stay exceeds the $1,000 already spent on Alternative Flight Booking.
3.1.2.
Arrangement of the airport lounge access instead of Alternative Flight. As soon as we learn about the Cancellation or a significant flight delay of more than 3 hours, we will notify you and will provide you with an option to access the airport lounge instead of Alternative Flight booking. Upon your confirmation of your choice of the airport lounge access we shall proceed to issue you a voucher to access the airport lounge. If, for any reason, you cannot access the airport lounge and you notify us, we will revoke the airport lounge access voucher and instead issue you a pre-paid meal voucher with a value of up to $50.
3.1.3.
Arrangement of the alternative mode of transport instead of Alternative Flight or airport lounge access. As soon as we learn about the Cancellation or a significant flight delay of more than 3 hours, we will notify you and will try to search for an alternative mode of transportation or a combination of alternative modes of transportation that would allow you to successfully reach your destination according to the specification of your Booking (“Alternative Transport”). We will present these Alternative Transport options to you and upon your confirmation of your choice of the Alternative Transport option we shall proceed to book you on that Alternative Transport, instead of Alternative Flight or the airport lounge access. If the Alternative Transport presented by us and selected by you departs from a different location, we will make arrangements for your transfer to that location. If the Alternative Transport presented by us and selected by you departs the next day, we will make arrangements for your overnight hotel stay. And, if required, we will pay up to $1,000 so that we can complete that Alternative Transport booking instead of Alternative Flight or the airport lounge access. We may ask you for additional charges should the Alternative Transport Cost, inclusive of taxes, ticket related charges and up to $50 for originating ticketing agency fee, but excluding any purchased ancillary products such as seat selection, seat upgrade, luggage fees or travel insurance premium etc. exceeds the $1,000, in which case we will offer you to add such an Alternative Transport for the additional fee equal to the difference between the two prices. We may ask you for additional charges should the necessary transfer to the location, and/or overnight hotel stay exceeds the $1,000 already spent on Alternative Transport Booking.
4.
We reserve the right to offer you additional fulfilments under FlightGuard48 at our sole discretion. In such a case, we shall make it clear that these additional options are offered as fulfillment under FlightGuard48. For any such offers, the conditions of these Terms and Conditions shall apply.
5.
The individual options under Alternative Flight, airport lounge and Alternative Transport arrangements as described above are going to be presented to you via our customer support communication channels. The choice might be time-limited and in case of expiration of the time period indicated by us in the offer, you will lose the right to the fulfillments under these Terms & Conditions.
6.
ASSIGNMENT OF YOUR RIGHTS – READ CAREFULLY:
6.1.
Upon confirmation of any of the options under the FlightGuard48 as defined in these Terms and Conditions offered to you by us in any way, you assign to us all your rights, titles, and claims against all the air Carriers in the Booking where the FlightGurad48 was offered, arising in connection with any Cancellations or Delays of those Flights to a refund of the Carrier Reservation Price under your Contract of Carriage, general contract law, or based on:
6.1.1.
Regulation (EC) No. 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or a long delay of flights, and repealing Regulation (EEC) No. 295/91 (“EC261”),
6.1.2.
Regulation (EU) No. 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending regulation (EC) no 2006/2004,
6.1.3.
Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers' rights and obligations, or
6.1.4.
any similar applicable national or international act (law, ordinance, regulation, treaty, precedent etc.) that gives you similar rights, titles or claims to a refund against Carriers in case of a Cancellation or Delay ("Cancellation or Delay Claim").
6.2.
For the avoidance of doubt, the Cancellation and Delay Claim may include not only the claim for a refund of the Carrier Reservation Price but also any other possible claims, such as the compensations under Art.7 EC261.
6.3.
You agree to provide with all reasonably requested authorizations, documentation and assistance in order to enable us, or our authorized subcontractors, to enforce, challenge, or otherwise process the Cancellation or Delay Claim.
6.4.
You agree that the amount received through successful enforcement of the Cancellation or Delay Claim, less 30% to cover our expenses connected with the Cancellation and Dellay Claim process provided in accordance with this article 6 of these Terms, will be transferred to you upon your request.
7.
Limitations of FlightGuard48. Under certain conditions, your rights under these Terms and Conditions shall be limited or completely inapplicable. PLEASE READ THIS SECTION CAREFULLY
7.1.
Excluded scenarios. The FlightGuard48 does not apply in cases where the Flight Cancellations or Delays are caused by extraordinary circumstances affecting the third parties involved in the completion of the Flights. Such circumstances may include, in particular, Business or First class tickets; natural disaster; inclement weather, inclusive of smog; strikes that affect the operation of a Carrier or an airport; significant limitations of airport(s), bus, and train station(s) and/or operations of other places of transition, as well as bankruptcy, and/or insolvency or termination of 50% or more of all Flights of the Carrier, any other effect which significantly limits or disables the Carrier to provide its services. Unless specifically agreed otherwise, in these cases, we shall have no obligations to provide you with any of the fulfillments described under these Terms and Conditions and you shall not have the right to any of the rights defined therein.
7.2.
Excluded air Carriers. The FlightGuard48 does not apply for the Flights performed by following air Carriers: Azul Conecta; China Eastern; Dalian Airlines; Hainan Airlines; Lion Air; Shenzhen Airlines; Spring Airlines; Tianjin Airlines; Tropic Air; Wings Abadi.
7.3.
Changes to your Booking and Flight Reservations. If you make any changes to the reservation of your Flights directly with the respective Carriers without obtaining prior agreement from us which either changes the schedule of any flights in your Booking, or changes customer contact details, you will lose your rights under these Terms and Conditions.
7.4.
Missing the first Flight. If you fail to board the first Flight in your Itinerary due to a situation that is not a Cancellation or Delay, you will lose your rights under these Terms and Conditions.
7.5.
Ancillary purchases by you such as seats, upgrades, check in bags, meals and any other insurance costs are not covered by this FlightGuard48.
8.
You can cancel your FlightGuard48 Service and get a full refund up to 48 hours before your registered scheduled flight departure. After that, no refunds are available.